Privacy Policy – Browne & Son Flooring

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1. Introduction

Browne & Son Flooring is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard any personal information you provide when using our website or contacting us about our services.

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2. What We Collect

We may collect the following information:

• Your name and contact information (e.g. phone number, email address)

• Property address for site visits or quotations

• Project details you provide (e.g. floor type, room sizes, images)

• Any communication preferences or notes you share

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3. How We Use This Information

We use the information you provide to:

• Respond to enquiries and provide quotations

• Arrange site visits and carry out scheduled work

• Manage invoicing and customer records

• Follow up for customer feedback or reviews

• Send updates or booking confirmations when requested

We do not sell or share your information with third parties unless required by law.

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4. Data Storage

All personal data is securely stored and only accessed by authorised personnel. Data may be retained for tax or business record purposes in line with legal obligations.

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5. Cookies & Website Tracking

Our website may use standard cookies or analytics tools to understand website performance. These do not collect personal information and are used to help improve the browsing experience.

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6. Your Rights

You have the right to:

• Request access to any personal data we hold about you

• Ask for corrections or updates

• Request deletion of your data (where applicable)

To exercise these rights, please email us at info@browneandsonflooring.co.uk

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7. Contact Us

If you have any questions about this policy or how we handle your data, please contact:
Browne & Son Flooring
Email: info@browneandsonflooring.co.uk